StaffGuide: User Services

Welcome!

This guide is a collection of the policies and procedures for the User Services personnel. Our lofty goal is to have documentation of everything someone working the Mullins Library services desks may need to know! While, certainly, we hope this guide will be particularly useful for new staff who are learning everything from the start, we also hope it will be a useful resource for everyone working to provide our patrons with excellent service. Since we work in a dynamic setting, this guide will always be under review and revision; please let a User Services Supervisor or the User Experience Librarian know of updates or corrections that need to be made.

Thank you!

Kathleen Lehman
User Experience Librarian
kalehman@uark.edu
(479) 575-7048

University of Arkansas Libraries
365 N. McIlroy Ave.
Fayetteville, AR 72701-4002
  • Phone: 479-575-4104
  • Toll-free: 866-818-8115
  • Fax: 479-575-6656