StaffGuide: User Services

General Responsibilities

GENERAL RESPONSIBILITIES

  1. Greet patrons entering the library in a friendly manner.  Provide general library service and campus information.  Direct patrons to the appropriate library departments as needed.

 

  1. Check out library materials.  Check in returned materials.  Sort library materials as they are returned; take full trucks to the Circulation Desk. Helping to ensure all items are returned to its proper location. 

 

  1. Record statistics (directional questions, reference questions, alarm gates, etc.) as needed using the LibInsight program.

 

  1. Ensure that appropriate supplies and library handouts are available at the service desks.

 

  1. Enforce library regulations regarding noise, food, tobacco use, etc. Prevent patrons from entering the library with unapproved food or beverage containers.  Refer patrons as needed to the regulations posted throughout the library.

 

  1. Use library procedures to handle emergencies such as fires and accidents. Report emergencies to an appropriate staff member. 

 

  1. Report all events and situations of a non-routine nature to the Department Head, Stacks Manager, Facilities Manager or the User Services Desk Supervisor. When needed, record in the appropriate program using LibInsight, Report a Problem / Request Assistance or the Incident Report form.

 

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LibInsights - Tracking Statistics

Hello everybody,

Starting August 1st, 2017, University Libraries is switching over from Desk Tracker to LibInsights for recording data like reference and directional questions, instructional sessions, guest logins, etc.  While initially the forms in LibInsigths mirror what has been set up in Desk Tracker, some of the input and output functionality is much more robust in LibInsights. 

For the quick-start guide, please watch the 6:30min video below:

‚ÄčIf the video does not play, try link here.

For Selectors / Research and Instruction:
If you had an account in Desk Tracker, you should have an account in LibInsights (Inform Kathleen Lehman if you don’t!)  If you never had a Desk Tracker account, but think, “I’d like to track data in LibInsights,” let Kathleen know. We can create way more forms (unlimited, in fact), so if there is something you’d like to track that doesn’t have a dataset yet, Kathleen know.   

For those of you who pull statistics from Desk Tracker, we will have those accounts until October, so you’ve got some time to pull out whatever data you want to have/keep.  Obviously, at the very least, you’ll need to pull the stats from July to have for FY18 reporting.

If anyone has questions about all this, please contact the User Experience Librarian.

Kathleen
Head of User Services
kalehman@uark.edu
(479) 575-7048

Thank you for your flexibility (and your sense of adventure )!

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Opening Procedures (MULLINS LIBRARY)

Weekday Opening Procedures

  • Enter the building from the West end (30mins before the building is to open), lock door behind you.
  • Disarm alarm before entering the main lobby of Mullins.
    • Alarm: should go from red lock to green checkmark, message should read “Alarm disarmed no alarm memory”. If a message of an alarm going off is given, check that area first making sure all things are secure.
  • Unlock CIRC department door 215 across from Dean’s office.
  • Retrieve keys #25, 27, and allen wrench from the Circulation Department Key Box (located in the back of circulation).
  • Unlock both doors from circulation leading to Tech Services.
  • Open both doors to the front Circulation area (Doors #215 (near the circ supervisor’s offices) and the adjacent door (next to light switches)). Flip switch on locks.
  • Unlock 220B and 220C (Circulation offices). Flip switch on locks.
  • Start / log-on to computers at the Circulation Desk and Reference Desk.
    • Activate Sierra, Open Firefox and set to library homepage, Log in to LibInsight.
  • Open Lost & Found and Application cabinets with key# 27.
  • Change calendar at front desk.
  • Set out book desensitizers.
  • Make sure the KIC scanner and Self-Check machine are on.
  • Conduct rounds of building:
    • Open door 214 (near break room doors) and prop open.
    • Open staffs break room doors and prop open.
    • Unlock the double doors linking to Technical Services (# 220E Located near ILL) and prop right door open.
    • Make sure the following doors are locked. Lock any unlocked doors with key 25:
  • First Floor: Performing Arts & Media, 104, 102, 123, 129, Special Collections

    Third Floor: 372A, 372B (both sides), and group study rooms (386, 387, 391, 392, 303a,b,c)

    Fourth Floor: 472A, 472B (both sides), Government Doc. office, 487, 486, 401/Graduate Study Area

  • Check that all Emergency Exits are free from obstructions.
  • Check both reading rooms.
  • Open East Desk: Turn on computers, log in to both Sierra and LibInsight, set out book desensitizer, the study room folder, and study room forms.
  • Retrieve keys 28 and 37 from Circulation Desk key drawer. Use allen wrench to secure the bars of the West exit doors. Unlatch flip switches on the exit doors.
  • Open West entrance at 6:45 Unlatch the flip switches on the entrance door.
  • Empty West book drop using key 28. Take the books to the Circulation Desk for check in (backdate).
  • Using the allen wrench secure the bars of the East exit doors. Unlock the East Entrance doors.
  • Empty the East book drop using key 37 and empty East desk book return. Take the books to the Circulation Desk for check in (backdate).
  • Return Keys: 28 and 37 to the Circulation Desk key drawer.
  • Return Keys: #25, 27, and allen wrench to Circulation Department Key Box.
  • Take telephone at Circulation Desk off call forward.
  • Check Sierra to see if any items are still checked out from the previous night:
    • Study room keys
    • Pagers
    • Graduate study area keys
    • Study room
    • If any items are still checked out, locate items and backdate them to check in or inform a supervisor of missing items.
  • Log any lost & found items into LostandFound.com
  • Clean up desk area, check supplies, and restock.

Weekend Opening (Saturday & Sunday):

  1. Enter the building from the West end (30mins before the building is to open), lock door behind you.
  2. Disarm alarm before entering the main lobby of Mullins
    1. Alarm: should go from red lock to green check-mark, message should read “Alarm disarmed no alarm memory”. If a message of an alarm going off is given, check that area first making sure all things are secure.
  3. Turn on the lights located behind the Learning Commons Desk.
    1. Press (and hold)the ON button while turning the knob to turn on the main lights
    2. Press the switches upward to turn the remaining lights on. The switches will return to their original position.
  4. Unlock the two Doors leading to the Circulation area.
    1. Doors #215 (next to the UX Librarian’s office) and the adjacent door (next to light switches).
  5. Take the keys needed from the Key Box in the back of Circulation.
    1. Keys#: 25 (building master), 27(file drawers), allen wrench (for exit doors), laptop keys (laptop cabinets)
    2. Be sure to lock the Key cabinet once keys are removed. Never leave box unlocked.
  6. Unlock the laptop cabinets with the laptop keys (2 sets of keys, 4 keys in all)
  7. Use key 27 to unlock the circulation file cabinets (Lost and found, Laptop forms, current application privileges cabinets)
  8. Remove key# 28 and 37 from the key drawer (located underneath the lost &found drawer).
    1. Key# 28 (West outside drop box), 37 (East outside drop box).
  9. Power on and log-on to Learning Commons computers (2 PCs in circ, 2 PCs in ref).
    1. The Lab-ops are responsible for their own work station.
  10. Grab a book dolly from the Circ department and head to the East book drop.  (key# 37)

Note* make sure you have a Building master key with you, so as to avoid being locked out.

  1. After retrieving the items from the East book drop, check the book drop at the East desk.
  2. Power on / log-on to the East desk computer.
  3. Take the books and set them on the main desk to be BACK DATED later.
  4. Unlatch and unlock the West exit doors
  5. Retrieve the items from the West book drop. (Key# 28)
    1. Be sure to lock entrance behind you, until it is time to open.
  6. Leave the items at the circulation desk and head to the 1st floor.
    1. Quickly check to make sure all areas are still secure from the night before.
  7. Travel up to the 4th floor.
    1. Make sure all areas are secure and ready for the day.
  8. Travel down to the 3rd floor. Walk around making sure all areas are secure and ready for the day.
  9. Return to the 2nd floor.
    1. Walk around making sure all areas are secure and ready for the day.
    2. Make the final checks of the East desk
  10. Unlock and Unlatch the East Exit and Entrance 2 mins before opening.
    1. Example: Library opens at 10 am unlock the East at 9:58 am.
  11. Unlock the West entrance
  12. Unlock the Circ department door across from the Dean’s office. (flip latch to unlock, for the day)
  13. Forward the Phones at the main desk.
    1. Press “Call Forward” once the arrow should disappear
  14.   Return the keys to the Key cabinet in the Circulation office area.
  15. Check Sierra to see if any items are still checked out from the previous night:
    1. Study room keys
    2. Graduate study area keys
    3. Study room
    4. If any items are still checked out, locate items and backdate them to check in or inform the supervisor of missing items.
  16. Make sure the KIC scanner and Self-Check machine are on
  17. Log any lost & found items into LostandFound.com
  18. Clean up desk area, check supplies, restock and set out book desensitizers.
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Closing Procedures (MULLINS LIBRARY)

WEEKDAY CLOSING:

One hour before closing:

  • At 1 am (or one hour until closing), turn on the pre-recorded message announcing that the library is closing.

15 minutes before closing:

  • At a quarter til closing begin closing down desk.
  • Double check that the Lost and Found and file cabinets have been locked. 
  • Shut down one of the main circulation desk computers. 
  • Take keys: 18, 25, 27, and allen wrench from key box in Circ. Department.
    • 18 = Graduate carrels, 25 = Building master key, 27, Circulation file drawers
  • Using key 27 lock the file cabinets up front. (Lost & Found, Patron privilege form cabinet)
  • At 15 til closing, go and flip the latch locks and release the crash bars for the West Exit doors.
  • Make sure all study room keys (including graduate study room keys), board accessories, and pagers have been turned in.
    • (Function: Search/Holds>title>, searching “graduate study” for room 401, “group study” for the small group study rooms, “accessories”, and “pagers”).
    • If all items are checked in, return whatever items were brought down earlier to the East Desk.
      • Note* The East Desk closes at midnight, so some of the accessories, pagers, and group study rooms are brought to the Main Circulation desk for check-out purposes.

10 Minutes until closing:

  • Until it is announced that the library is closed via the recording, let people know how much time they have left until we are closed, make sure people who may be coming in know that we’re closing in X minutes.
  • Once the recording announces that the library is closed, turn off the lights.  Go and lock the West entrance door. 
  • Forward the phones.
    • Forward main circulation phone. Can dial 52929 (or) press “Call Forward” button twice (arrow should appear signifying phone is forwarded)
    • Forward Circulation desk’s supervisor’s phone (Sherryl Robinson’s phone) to 54104 (or) press “Call Forward” button twice
  • When the music runs out about five minutes after closing, turn off the sound system.
  • Place the Desensitizers (security magnets) under the circulation desk.
  • Ascertain that all office doors (that should be locked) have been locked.
  • If we are not turning on the alarm, turn lights back on. If we are arming the building, leave lights off.
    • Note* Sunday – Thursday day the campus facilities team stays and works in the building overnight. On these days, that do not deviate from our normally schedule hours of operation, the lights will be turned back on and the alarm will not be set. Also use the additional 15mins scheduled after closing to do one final sweep of each floor to ensure all patrons have vacated and only facilities remains.

Note, on days that differ from our normal schedule of operations and Friday – Saturday the lights remain off and alarm set.

WEEKEND CLOSING:

One hour before closing:

  • Activate the closing CD one (1) hour before closing.  See instructions in PA cabinet.
  • Consolidate the book trucks from East and Main Desk to a single book truck.

30 Minutes before closing:

  • Take (retrieve) keys: 18, 25, 27 (give this key to full-time staff member at desk), and a allen wrench
    • 18 = Graduate carrels, 25 = Building master key, 27 = Circulation file drawers
  • Make sure all things are taken care of at the desk, and then begin lock/security rounds.
    • For details review “Rounds lock and security” Document.
    • Note: One Friday out of the month, take the time to check every door in the library that should be locked, including the graduate and faculty carrels. This is to ensure that doors / areas that are not checked normally are at least checked periodically for security purposes.
  • 1st floor tasks: 102, 104, 123, 125, 126, 116, 117, 118, 116H, Library Systems offices, Shipping and Receiving, Performing Arts & Media.
  • 4th floor tasks: 472A, 472B (both doors), 402B, 490, 491, 486 (both doors), 487
  • 3rd floor tasks: 372A, 372B (both doors), study rooms
  • 2nd floor tasks: 214 (between ILL & Binding), 223(reference offices), staff break room doors

15 Minutes before closing: (Employee at desk)

  • Place the close sign on the main circulation desk
  • Place the Desensitizers (security magnets) under the circulation desk.
  • Shut down one reference and one circulation computer completely.
  • Using key 27 lock the file cabinets up front. (Lost & Found, Patron privilege form cabinet)
  • Make sure all study room keys (including graduate study room keys), board accessories, and building keys have been turned in.
    • (Function: Search/Holds>title>, searching “graduate study” for room 401, “group study” for the small group study rooms, “accessories”, and “pagers”).
  • If all items are checked in shutdown Sierra on the remaining computers, leave Desktracker active on the remaining 2 computers.
  • Return whatever study room items may have been turned in after the East desks closing, back to the east desk.

10 Minutes until closing:

  • When the music begins playing at ten til closing (should be doing 2nd floor rounds), release crash bars for East exits.
  • Flip the latch locks and release the crash bars for the West Exit doors. 
    • Until it is announced that the library is closed via the recording, let people know how much time they have left until we are closed, make sure people who may be coming in know that we’re closing in X minutes.
    • Begin locking the East, then West entrances 2 mins til closing. 
    • Once the recording announces that the library is closed, forward the phones.
      • Forward main circulation phone. Can dial 52929 (or) press “Call Forward” button twice (arrow should appear signifying phone is forwarded)
      • Forward the User Experience Coordinator’s  phone to 54104 (or) press “Call Forward” button twice
    • When the music runs out about five minutes after closing, turn off the sound system.
    • Ascertain that all doors (that should be locked) have been locked, and that the building is void of all patrons/non-circulation staff.
    • Turn lights off

Last 1-15 minutes after closing

  • Use the last 15mins of your shift after closing to double check and secure any area that is needed. Also, take this time to ensure all patrons and employees are gone.
  • Place keys (18, 25, 27) and allen wrench back into key box
  • Exit the building and set the alarm

Note: whoever is on duty that will be responsible for setting the building’s motion sensor alarm and, must exit on the West end of the library to set building alarm. 

Closing the East Desk

Start the following closing procedures at least 5mins before desk is to be closed to ensure enough time to do everything properly. The East Desk closes Weekdays at midnight 12am, Weekends at 15 mins before the building (normally 5:45pm).

5 minutes until closing:

  • Check book drop, check in all items and place on book truck
  • Using Sierra
    • Check to make sure all items that should be in are in
      • Study room keys (Group study rooms and Carrel keys)
      • Whiteboard accessories
      • VGA cables
  • Place the Desensitizer in the desk drawer
  • Turn the close sign around
  • Shut down the computer
  • Take the book truck to the Main desk for consolidation

*If any items are still out be sure to inform those at the main desk to expect items.

*Any items that don’t belong at the east desk place on the book truck to bring to the main desk

 

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Building Rounds

Security Rounds / Locking rounds (During hours of Library operation)

User Services staff are primarily responsible for building security - they conduct rounds as scheduled and monitor patron activity, observing policy infractions, maintenance issues, security issues, and reminding patrons of policies as needed.  They are designated as contacts for the University police as needed, and assist with emergency situations as required.  They open and close the library on a regular basis.  In addition, they are assigned departmental tasks such as processing forms, updating records, etc.

Security rounds:

Throughout the day at scheduled times or as needed security rounds will be conducted.

Walk each floor of the Library checking:

  • That all emergency exits are clear from obstruction
  • That all patrons are following library policy (food/drink policies, noise-level, phone usage, etc.)
  • That there are no hazards or maintenance issues

That all equipment and each area of the library are being used according to purpose / designated use.

Locking rounds:

Locking rounds are conducted from 5:45pm – 6:15pm every Sunday – Thursday. Locking rounds are used to secure the office space and departmental doors that are used during day operation hours (7am – 5pm), in order to keep unauthorized personal from entering said areas.  There are also areas and doors to be checked for proper patron use or be secured, i.e. group study rooms and areas alike. The following lists the guidelines to be followed and the doors to be secured during locking rounds.

Note: The two Evening Desk Assistants (EDA1 & EDA2) usually alternate rounds. One day, EDA1 will do the 6, 9, and 10:30 rounds, and EDA2 will do the 7:30, 12, and closing rounds. The following shift they switch.

Locking Rounds (Steps)

  • Retrieve key #25 and an allen wrench from key box in Circulation Department.
  • Close the doors adjoining the Circ dept with cataloging. Lock the right door (closest to the counter/sink)
    • Leave the left door (next to the tall lockers) unlocked for emergency use only
  • Make sure printing office (205) and Deans office (206) are closed / locked.
  • Take the stairs to the first floor.
    • Check all public doors, to ensure everything is normal
  • Visually check the Special Collections bolt is in place
    • Special Collections (130) has a separate alarm. DO NOT TOUCH the doors.
  • Check and secure: 102, 104, 123, 125, 126, 116, 117, 118, 116H,114B, 114C, Shipping and Receiving
  • Take the elevator to the 4th floor
    • Making sure all lights are off and locked for unused rooms.
    • Check and secure: 472A, 472B (both doors), 402B, 401 (Graduate Study area), 403, 490 (Both doors), 491, Government  Doc  shutter, 486 (both doors), 487
  • Head to the 3rd floor
    • Check and Secure: 372A, 372B (both doors), study rooms (386, 387, 391, 392)
      • If the group study room is empty, make sure the lights are off and door locked. If the room is occupied, when walking by make sure all policies are being followed.
  • On the 2nd floor
    • Check global campus office (289) next to Walton reading room.
    • Check the entire 2nd floor to ensure policy is being followed and each area is secure.
    • Check and Secure: 214 (between ILL & Binding), 223 (reference offices), Staff break room doors should be closed.
    • Return  the keys to the key box
    • Return to station at desk

Doors to be secured during Closing Rounds:

  • 1st floor tasks: 102, 104, 123 (both doors), 125, 126, 116, 117, 118, 116H, 114B (Boddie Office), 114C (Trent Office), Shipping and Receiving, Space between S&R and PAM should be secured, Performing Arts & Media.
  • 4th floor tasks: 472A, 472B (both doors), 402B, 401 (Graduate Study area), 403, 490 (Both doors), 491, 486 (both doors), 487, and walk-in study carrels: 410, 411, 413, 414 (will need key #18)
  • 3rd floor tasks: 372A, 372B (both doors), study rooms (386, 387, 391, 392)
  • 2nd floor tasks: 214 (between ILL & Binding), 223(reference offices), Staff break room doors should be closed.
  • Visually confirm all carrel doors are shut, for 3rd and 4th floor.
  • Secure all Emergency exits and clear obstructions on every floor.

Key components to Locking rounds:

  1. Secure office and department doors that should be locked.
  2. Inspect each floor, making sure each emergency exit is clear and secure.
  3. Keep an eye out for any policy violations.
  4. On any of the rounds, if a problem is found, it’s reported to the supervisor on duty and recorded in the Incident Report.
    1. Forms located on the Staff Web (https://libraries.uark.edu/staffweb/) page.

i.Incident report 

ii.Facilities Management‚Äč

Note any problems in Desk Tracker. 

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Library Security Procedures

LIBRARY SECURITY PROCEDURES

ALARMS

Mullins Library has four different security systems. None of the systems interface with each other. The four systems are the Special Collections system, the daytime perimeter system, the interior door system, and the motion detection system.

The maintenance and observation of the library alarm systems are very important.  Whenever an alarm is sounding it is important to verify and check the location of the alarm, to apprehend a perpetrator (either by checking oneself or by calling the campus police), and to reset the alarm. In addition if alarms are sounding after library hours, the User Services Librarian and the Head of Special Collections (when appropriate) should be notified.

The Special Collections System and Motion Detection System

There is an alarm on the doors leading to Special Collections on Level 1. The alarm can only be turned off with the switch in the Head of Special Collection's office. When checking these doors, do not push--check by eyesight for the latch between doors. If you accidentally trip the alarm, enter the Special Collections Department to disarm the alarm.  The switch is located next to the light switch within the unit head's office.

If the alarm is sounding for no apparent reason call University Police Department immediately and contact the User Services Librarian; if unavailable, contact the Head of Special Collections.

The Special Collections Division has its own motion detection system which is armed when the rest of the library is open for business. If the alarm is sounding for no apparent reason, call University Police Department immediately and contact the User Services Librarian; if unavailable, contact the Head of Special Collections.  

The Daytime Perimeter System

The daytime perimeter system provides a door alarm and delayed exits from the building. If someone were to attempt to use one of these doors, the door would remain locked for 15 seconds. An alarm will sound at the doors and the panel at the Circulation Desk will indicate which door is triggered. The door alarms are triggered as long as a red light is displaying on the door handle and the switch on the panel at the Circulation Desk is in the upright or locked position. The doors are noted on the panels. The perimeter alarm does not alert the University Police Department. The map which follows diagrams the location and numbers of the perimeter doors.

Two additional doors are on the perimeter system but are not perimeter doors. The door connecting the Walton Reading Room to Technical Services and the door from the south fire escape into Technical Services are both connected to the Circulation Desk panel.

To reset a door or to turn off a door alarm, insert a general master or alarm key in the lock on the door handle and turn the key clockwise until a green light is showing (some doors the light is broken, so after resetting door check back). Be sure that the switch on the panel at the Circulation Desk is in the upright or locked position, the horn silence button is in the upright on position and the violation reset is reset to the upright latch position.

To provide access through one of these doors, be sure that the switch on the panel at the Circulation Desk is turned to the unlocked position. To provide momentary access (5 seconds), insert a master key in the lock on the door handle and turn the key clockwise until the light blinks red. To provide maintained access, insert the master key in the lock on the door handle and turn the key counter-clockwise until the red light is showing.

The Interior Door System

Fire exit doors and the door leading to Technical Services from the Walton Reading Room are attached to this system. If a person uses these doors, an alarm will sound at the door. No alarms sound at the Circulation Desk. Persons entering these fire exits are only able to exit on the lobby level.

To turn off the alarms, a key is needed. The fire exits are armed when the button window displays a red circle.  A silver/clear/white circle indicates that the exit is not armed and no alarm will sound. The doors should also be permanently locked from the inside.  (We do not currently arm the Walton Reading Room door).

The fire exits on the North and South sides are not alarmed; however, individuals who enter these doors are not able to exit on floors other than the lobby level. In the North exit, a person may exit by either being released by another individual or by breaking the glass on the exit door. If a person exits through the South fire escape, the alarm is activated at the Circulation Desk panel for the perimeter system.

The Motion Detection System

The library has installed a motion detection system. The system determines whether individuals are moving through the different zones pre-selected within the library. This system is linked to the University Police Department and will alert them to the fact that a person is in an armed area and in which zone of the library they are located. As the system detects persons in many zones within the library, the system is off during the hours in which the library is open. As the Special Collections Department is on a separate security system, its motion detection system is not armed or disarmed by the User Services Department.

The keypads which disarm and arm the system are located in the West vestibule near the exit doors and at the top of the tunnel inside Shipping and Receiving. If you are approved to arm or disarm the system, you will be given a password by the Facilities Manager. Sharing the password is grounds for immediate dismissal. Persons who have questions or needs regarding the motion detection system should be referred to the User Services Librarian and / or the Facilities Manager.

The system is armed when a red light is present on the wall unit panel. A green flashing light indicates movement in zoned areas of the library. A zone alarm cannot be activated if there is movement in the area. When arming an area, an individual has 60 seconds to leave the area before the alarm is triggered and University Police are notified.

There is a switch at the top of the Shipping/Receiving tunnel that enables deactivation of the Shipping/Receiving and Automation zones of the motion detection system. This switch does not deactivate the entire library motion security system. The switch is located at the top of and inside the tunnel. This switch works independently of the main motion detection control panels in Shipping and the West Entrance.

When the main detection control panels are disarmed: The key switch is disabled.

When the main detection control panels are armed:

  • When the key switch is lit, the local area alarm is deactivated. When the key switch is not lit (normal state) the local area alarm is activated.
  • Think of the key switch as a local safety switch. When the light is on, it’s safe to go into the area.  When the light is off, it may not be safe to go into the area. Areas deactivated by the key switch are Shipping/Receiving, Automation, and Compact Shelving.
  • Please note - When the alarm is armed, person(s) moving through the armed areas will cause the wall units near the West main exit and in Shipping/Receiving to beep. If the arming is in error, call the University Police and disarm the area.

To reset the alarm – if accidently setoff - [be sure that you have noted the zone in which movement occurs before re-setting the system]

  1. Press <Reset>
  2. Type in your password.
  3. The alarm should display a message, confirming disarming.

To arm the alarm - [at closing]

  1. Type in your password.
  2. Alarm should display message then begins to beep, signifying 60secs to exit.

To turn off the Alarm - Press <Reset>

  1. Type in your password
  1. Alarm should display a message, if the alarm was triggered or not. Be sure that you have noted the zone(s) in which movement occurred, if any. 
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Reporting Building Security and Damage Problems

 

Recording Building Security and Damage Problems

The following forms are designed to record problems with the library building and any security breaches. The forms are not intended to assist in the immediate reporting of problems that have a known perpetrator or emergency - in these cases contact UAPD or emergency personnel immediately. Appropriate problems include (but not limited to): malfunctioning door locks, broken glass, broken tables or chairs, unlocked doors, lighting problems, etc.

All forms can be found online (Staffweb): https://libraries.uark.edu/staffweb/

  • For Maintenance issues. If problems needing maintenance or repairs are encountered, report these to the Facilities Management using the “Facilities Request Form”. Make sure to fill in all necessary fields, and give as much detail as possible.
  • For security and damage reports beyond minor repair and disruptive patrons use the "Incident Report Form".

The "Incident Report Form" is designed to record security or disciplinary problems. Persons reported on this form may receive a warning letter at their permanent address. If a second report is filed, the information is sent to the Judicial Board. When filling out this or any form, be sure to include as much detail as possible. 

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University of Arkansas Libraries
365 N. McIlroy Ave.
Fayetteville, AR 72701-4002
  • Phone: 479-575-4104
  • Toll-free: 866-818-8115
  • Fax: 479-575-6656