Deibel offers these challenges to grasping accessibility issues in libraries:

• Accessibility is complex. “[Libraries] have many working parts with working parts underneath,” she said. Physical spaces, people, holdings, and technology all need to be accessible.
• Disability is diverse. There are many types of disability that affect people to a different extent and in different combinations.
• Motivation. People react well to positive encouragement, but often don’t follow through. Meanwhile punishing people for noncompliance creates ill will.
• Myths are prevalent. “Sometimes you have to have a sense of reality,” she said. It’s impossible to make something 100% accessible to everyone, and it’s a myth that things that aren’t accessible can’t be used at all by people with disabilities. Reasonable accommodations are required for a reason: It’s impossible to meet every need all of the time.