RefWorks (New version)

This guide will provide tips on using the New RefWorks, a version introduced in 2016. This varies from the usual version of RefWorks, now known as legacy RefWorks.

University of Arkansas ending subscription to RefWorks - December 2020

The University of Arkansas Libraries' subscription to RefWorks will end on December 18, 2020.  After that, campus RefWorks users will no longer be able to access their accounts or files.  We made this difficult decision based on budget uncertainties, cost, and the availability of free or low-cost options.

If you are just starting a citation manager, we advise that you do not select RefWorks at this time.  Information on other citation managers supported by the libraries can be found on our guide to RefWorks Transition Information.


The New RefWorks

A new version of RefWorks is now available!  It is operating alongside the old version. Both the legacy RefWorks RefWorks icon and this new version are being supported at this time. For a guide on the legacy RefWorks, click here.  If you have previously been a legacy RefWorks user, and would like to try the new Refworks, here are a few VERY IMPORTANT THINGS to remember:

  • You can keep your legacy RefWorks account along with an account in the new RefWorks while you test it out.

  • If you start a MS Word document using the legacy RefWorks and Write-N-Cite, you won't be able to finish it in the new version.  So make sure to finish all documents before you commit to the new version.

  • If you import your records from the legacy RefWorks into the new RefWorks, this cannot be reversed.  However, the records in your legacy RefWorks account remain in that account, and the account does stay active until further notice.

  • New RefWorks has an add-in for Write and Cite, which should work with Windows MS Office users ver. 2007-2016, and Mac users of Mac Office 2008 and 2011.  For Mac Users of Office 2016, you will need to download the RefWorks Citation Manager.  Info on these tools can be found here, and under Tools in your New RefWorks account.



Importing from legacy RefWorks into new RefWorks

To create a new RefWorks account:

  1. Go to and click the “Create Account” link. (DO NOT USE the "Use login from my institution" link)
  2. Fill in your information making sure to use your institutional email address (you can’t sign up with,, etc.).  Using your institutional email address will help us know whether you are entitled to an institutional account.

Once you activate your account (you'll receive an email with a link to complete the registration process), you’ll get access immediately and can get started managing your documents.

You can bring your RefWorks data into the New RefWorks from within your New RefWorks account via Import references.  In your New RefWorks account, go to Add+, then Import Reference. Once you click RefWorks on this screen, you will be asked to login to your legacy account.

NOTE: Your references will be automatically imported and folders will remain intact in New RefWorks.  Your legacy RefWorks account remains intact.


RefWorks Help

RefWorks User Guide - from the RefWorks website, guidance on using the New RefWorks

RefWorks YouTube channel - several brief videos describing various tasks on learning to use New RefWorks