RefWorks (Legacy version)

This guide will present RefWorks to help with managing your sources as you research.

RefWorks Support Community

RefWorks has recently launched a user support community at where your will find tips and tricks, videos, workbooks, and more materials to help you make the most out of your RefWorks account. 

Troubleshooting Tips

  • Always check your citations for accuracy and formatting before turning in your paper.
  • Some larger Word documents may take a long time to process.  If you are having difficulty with formatting a long paper, try using the Bibliography tool inside of RefWorks, rather than Write-N-Cite.
  • If you have problems when formatting your paper with Write-N-Cite vers. 3, try reverting your document to version 2 of WNC, and then reconvert it up to vers. 3 again.  To do this:
    • In the Write-N-Cite window, look under Tools
    • Choose the option to "revert to WNC v.2 document"
    • When the document processes, save it
    • Then, reconvert it back to v.3 with Tools>Convert to WNC III Document
  • If you are using Internet Explorer v. 9, there may be some functions that are not fully compatible with all of the new Refworks 2.0 features.  Refworks recommends setting your IE9 to be downwardly compatible.  This seems to work for issues they have had regarding inputting new records manually, and issues with RefGrab-It not working.  To do this:

Through the Address Bar

NOTE: If Internet Explorer recognizes a webpage that is not compatible, you will see the Compatibility View icon button on the Address bar.

1. To Turn On Compatibility View for the Webpage

A) Click on the unhighlighted Compatibility View icon button. (See screenshot below)
NOTE: The webpage will now reload with Compatibility View turned on for it

Compatibility icon for IE9

2. To Turn Off Compatibility View for the Webpage

A) Click on the highlighted Compatibility View icon button.

The Compatibility toggle can also be found under the Tools button on the IE9 command bar.


Reference Librarian

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Norma Johnson