StaffGuide: Remote Access Troubleshooting

Tips on resolving issues for off-campus users

Web Services Librarian

Circulation Systems Manager

Sherryl Faulkner-Robinson's picture
Sherryl Faulkner-Robinson
University Library
MULN 217

Remote Access Methods

OpenAthens Logo

There are two main ways for remote patrons to authenticate to use library resources:

  • via OpenAthens
    The majority of our remote traffic is through OpenAthens
    This method involves URLS that are rewritten to send a patron through a login/validation screen
    OpenAthens IS NOT dependent on a patron being in the Sierra patron database. 
    OpenAthens relies on the user's UARK email and password for access. 

  • via the special campus VPN connection
    This method is used by a small number of dedicated researchers who are willing to set up the software. 

The troubleshooting steps in this guide are designed to help you assist users of OpenAthens

For help with VPN connections, refer questions to the Web Services Librarian,, 479-575-4665.