StaffGuide: Sierra

Welcome to the StaffGuide that's all about Sierra!  Here you will find instructions  on installing and maintaining the Sierra client, as well as information on accessing other system resources and some basic troubleshooting. 

Have a suggestion on improving the system or additions for this StaffGuide?  Email us! 

Sierra Change Log / System Status

View recent updates, new codes, and any current issues. 

You will need a personal login or the generic UARK login to access some of these pages.Email libhelp@uark.edu for access. 

Sierra Portal at Innovative

• https://innovative.libguides.com/home
• https://innovative.libguides.com/sierrahome
• offers training materials, product roadmaps, videos, and more
• release notes, support tickets, and Idea Lab require passwords

Sierra Manual / Sierra Web Help

• https://documentation.iii.com/sierrahelp/Default.htm

Supportal

• https://iii.rightanswers.com/portal/ss/index.jsp
• open and update tickets, view release notes, and view solutions

CSDirect

• http://csdirect.iii.com
• legacy support site, tutorials, and manuals

TechDocs

• http://techdocs.iii.com/
• Sierra DNA, REST API, and other documentation

Innovative Developer Network

• https://developer.iii.com/
• create your own personal login; sandbox site, developer forums

Innovative Users Group

• https://innovativeusers.org
• Create your own personal login based on UARK's IUG membership number (ask us for the number)
• Discussion forums, past IUG presentations, clearinghouse of solutions, training materials, and code

Idea Lab

• https://idealab.iii.com
• IUG's enhancements platform for Sierra and Polaris.  Personal login required; open to all staff. 

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