StaffGuide: Sierra

System status, news, and tips and tricks

Installing the Sierra Desktop Application (SDA)

Note: You must connect to campus VPN before connecting to to Sierra from off-campus.
Mac users: Catalina OS is not compatible with Sierra Desktop App.  Stick with Mojave for now or use SierraWeb.

Navigate to

Choose the appropriate operating system (Windows or Mac) and run the program. 

Be sure to check the option to create an icon for all users. 

If asked, the domain of our server is

Mac users: may need to allow the installation of this program.  To do so:

  1. Open the System Preferences. This can be done by either clicking on the System Preferences icon in the Dock or by going to Apple Menu > System Preferences.
  2. Open the Security & Privacy pane by clicking Security & Privacy.
  3. Make sure that the General tab is selected. Click the icon labeled Click the lock to make changes.
  4. Enter your username and password into the prompt that appears and click Unlock.
  5. Under the section labeled Allow applications downloaded from:, select Anywhere. On the prompt that appears, click Allow From Anywhere.
  6. Exit System Preferences. You should now be able to install Sierra. 


Installation tip

  1. After install, right click on Sierra folder and select properties.
  2. Uncheck "read only" and apply to all subfolders.
  3. Also, click on the security tab and grant everyone read/write access to the files.

The above settings seem to help with jarcache issues, according to to the IUG list.  (2/8/16)

Installing Sierra Client with Java 6

For Circulation Desk workstations, we have found the Sierra client using Java 6 (JRE 1.6...) works while Java 8 does not.

This is independent of the system Java, it is the version of Java that is bundled with the Sierra install. 

There is a version of the Java 6 installer at


Uninstalling the Sierra Desktop App

To perform a clean install, you may with to first uninstall all old versions of Sierra:

  1. Navigate to your hard drive (usually C:) > Sierra Desktop App
  2. Choose the subfolder _Sierra Desktop App_installation
  3. Choose Uninstall Sierra Desktop App.exe
  4. Follow the prompts to uninstall Sierra. 

Sierra on Mobile Devices

Sierra on a Surface Pro / Windows Tablet

Install Sierra as you usually would with these instructions

Because of the high screen resolution, Sierra menus can look pretty tiny on a Windows tablet. Here's a configuration tip to make the program easier to read:

  1. Right-click on the Sierra shortcut icon and choose “Properties.” 
  2. Choose compatibility.
  3. Check the box “override high DPI” and select scaling performed by “System.”
  4. Apply and close. 

The first time you open Sierra after making this change, it can be quite big and float off the screen. Grab a corner and resize the Sierra window until it fits your screen.  The next time you reopen Sierra, it should stay resized.

Sierra on an iPad / iOS Mobile Device

There is no app for Sierra so you will need to use Sierra Web through a web browser. 

See our information on using Sierra Web



Remote Silent Install

For lab or managed workstation installations, Innovative makes these instructions available for remote silent installation: