Regardless of the type of duplication service requested, the following fields in the order record are required:

• Format
• Payment or waiver information

Additional fields may be required depending on format. See the additional format-specific information on this guide.

Regardless of the type of duplication service requested, the following item statuses are required for a patron to be able to access their order if the file is delivered via the Aeon client:

• Awaiting item delivery
• Item delivered