This guide serves as a comprehensive collection of policies and procedures for User Services personnel. Our primary goal is to provide documentation that covers everything someone working at the Mullins Library Information Desk may need to know. While we aim for this guide to be particularly beneficial for new staff members who are starting to learn, we also hope it will serve as a valuable resource for everyone dedicated to providing excellent service to our patrons. Given the dynamic nature of our work environment, this guide will be continually reviewed and updated. Please inform a User Services supervisor or the Director of User Services of any updates or corrections that need to be made.

Thank you!