Can patrons pick up hold items for each other if they have the other's ID?
No, items placed on hold can only be checked out by that patron and we are not allowed to check out items to patrons using someone else’s ID. Unless the patron has a linked sierra account, which allows the patron to use their UofA ID and check out items for the linked patron.
Can patrons check out reserve items for longer?
Reserve items checkout for a limited amount of time so that it gives other students in the course an opportunity to check it out. For items not in high demand, items can be checked out again to the same patron.
Why does this reserve item only checkout for 2 hours?
The instructors decided on the amount of time the item checks out from a selection of checkout times ranging from two hours to two days. If a patron believes the checkout time to be too short they may ask their instructor about requesting a change.
Can a patron pick up items for other patrons?
Yes. For ILL items the patron must be an authorized user and have a valid photo ID. A UofA ID is preferred but the patron can also pick up ILL items with a valid government-issued ID. If the patron is picking up items belonging to the University Libraries, the patron they are picking items up for must be a graduate student, staff, or faculty (or have a special circumstance), and they must have filled out the Proxy Sponsor Request Form. The proxy user must have a valid ID.
Can visitors (non-affiliated) request items from LINX?
Yes. All items that need to be requested to be viewed and/or checked out, can be requested by staff on the patron’s behalf.*See Requesting items from storage for Library Guests for instructions.
A service of the circulation department for patrons to request items to be placed on the hold shelf to be checked out within the current week.A patron completes a hold request online by selecting the request button or at the circulation desk which is processed by a library staff member. When the item is located, it is placed on the hold shelf and the patron is notified. Holds are not placed on journals.
A service of the circulation department to place a hold / request an item that has been checked out by another patron. Once the item is returned, it is checked in and a hold should be fulfilled and placed on the hold shelf.
A patron who wants to borrow an item that is checked out or in process may place a hold or recall on the item. For holds, the library notifies the patron when the item is returned and holds the item to be picked up by the patron. The item is then placed on the HOLD shelf, for a minimum of seven days, to be picked up by the patron. When an item is recalled, the system sets a new due date and produces a notice for the patron instructing them to return the item for use by another patron. Recalled items give the current patron two weeks to return the recalled item. All holds and recalls will be managed by circulation personnel.
A search may be placed on a main library item that a patron is unable to locate. A staff member or the patron should be asked to check the sorting area before completing a search request. A hold may also be placed on a new book if the status of the item says “in process”. A rush hold for a new book will be processed and available within 48 hours.
To process a request for a hold or a search:
A patron is guaranteed a minimum two week loan period, and recall notices will allow the patron a week to return the needed item. Manual Hold and search requests are not accepted for other departments (e.g. Performing Arts/Media) or for the branch libraries at Mullins. Requests can be made online or at the location in which the item belongs. Patrons should go to the appropriate department to inquire about holds/recalls and searches for those items.
Holds management will be conducted by full-time staff members. Holds on materials can be viewed in Sierra in the patron record by clicking on the “HOLDS” tab. Holds can be deleted from the check-out screen by staff if requested by the patron (i.e. patron no longer needs an item).
A service of the circulation department to locate missing items. A patron completes a search request at the circulation desk which is processed by a library staff member. If the item is located, it is placed on hold and the patron is notified. Holds are not placed on journals.Daily Searches.
All searches are conducted by the Stacks Department, throughout the entire University Libraries system. The following is just a brief break down of the basics of what a search may consist.
For additional information on the search process ask the Stacks Manager.
See Link below!