StaffGuide: User Services

FAQ - Rooms

Can a patron reserve a group study for longer than 3 hours?

Patrons typically can only reserve rooms for 1-3 hours at a time; for exceptions (such as faculty, RSOs, class meetings,etc.) refer patrons to a User Services full-time staff member or supervisor. Patrons may also email such exception request(s) to Circserv@uark.edu. 

Can someone make a reservation over the phone?

Ask if the patron is near a computer or has an internet compatible phone.  If so, instruct the patron on how to make reservations. If that is not possible, it is ok to make a reservation for the patron. Be sure to confirm the patron’s information in Sierra before creating a reservation. If the request is on behalf of someone else or an exception is being requested, ref caller to User Services full-time staff and/or supervisor. 

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Rooms for Checkout - Study Rooms & Carrels

Guidelines for the Use of Study Rooms

Study room keys are available for check out at the Mullins Library Circulation Service Desk.

  • A current University of Arkansas ID must be presented. 
  • Study rooms are checked out on a first-come-first-served basis.
  • Must have a reservation in LibCal in order to check out. (Reservations can be made at the circulation desk(s))
  • 2-6 individuals per room (At least two must be present at the time of group room check-out).
  • Check out period is for 1 to 3-hours.
  • Dry wipe board accessories, HDMI/VGA cable boxes, and smart board accessories are available for check out at both East and West Desk.
  • Extension of the initial 3-hour period may be allowed during periods of low demand (library discretion).

While in Group study room, patrons are required to observe all library regulations.

    Food and Drink Policies will be observed.                              Tobacco products are prohibited.         

Failure to observe library regulations will result in dismissal from the room and possible suspension of study room privileges. These policies apply to all group rooms including 303A, 303B, 303C, and Group Study Rooms-- 386, 387, 391, 392.

Following information are brief descriptions of rooms.

Checks out to 2-6 patrons


(Also available for 2-8 patrons)

303A Faculty/Student Collaboration Room – Instruction and collaboration room for 2-8 individuals. The room is furnished with an interactive whiteboard and touchscreen computer display. Room key, wireless mouse, wireless keyboard, screen controller, web-whiteboard eraser, and web-whiteboard marker are available for checkout at the west service desk of Mullins. Patrons must have a valid University of Arkansas ID to check out a room key and equipment. Instructors needing the room for more than one session in a day, please call 5757-4104.


(Also available for 2-8 patrons)

303C Faculty/Student Collaboration Room – Instruction and collaboration room for 2-8 individuals. The room is furnished with an interactive whiteboard and touch screen computer display. Room key, wireless mouse, wireless keyboard, screen controller, web-whiteboard eraser, and web-whiteboard marker are available for checkout at the west service desk of Mullins. Patrons must have a valid University of Arkansas ID to check out a room key and equipment. Instructors needing the room for more than one session in a day, please call 5757-4104.

386 Group Study Room – Group room for 2-6 individuals. Each room is furnished with an interactive whiteboard and touch screen computer display. Room key, wireless mouse, wireless keyboard, screen controller, web-whiteboard eraser, and web-whiteboard marker, connecting cables, and markers are available for checkout at the east service desk of Mullins. Patrons must have a valid University of Arkansas ID and at least two group members present at the time of check out.

387 Group Study Room – Group room for 2-6 individuals. Each room is furnished with an interactive whiteboard and touch screen computer display. Room key, wireless mouse, wireless keyboard, screen controller, web-whiteboard eraser, and web-whiteboard marker, connecting cables, and markers are available for checkout at the east service desk of Mullins. Patrons must have a valid University of Arkansas ID and at least two group members present at the time of check out.

391 Group Study Room – Group room for 2-6 individuals. Each room is furnished with an interactive whiteboard and touch screen computer display. Room key, wireless mouse, wireless keyboard, screen controller, web-whiteboard eraser, and web-whiteboard marker, connecting cables, and markers are available for checkout at the east service desk of Mullins. Patrons must have a valid University of Arkansas ID and at least two group members present at the time of check out.

392 Group Study Room – Group room for 2-6 individuals. Each room is furnished with an interactive whiteboard and touch screen computer display. Room key, wireless mouse, wireless keyboard, screen controller, web-whiteboard eraser, and web-whiteboard marker, connecting cables, and markers are available for checkout at the east service desk of Mullins. Patrons must have a valid University of Arkansas ID and at least two group members present at the time of check out.

Checks out to 5-20 patrons

303B Faculty/Student Collaboration Room – Instruction and collaboration room for 5-20 individuals. Room is furnished with an interactive whiteboard and touch screen computer display. Room key, wireless mouse, wireless keyboard, screen controller, web-whiteboard eraser, and web-whiteboard marker are available for checkout at the west service desk of Mullins. Patrons must have a valid University of Arkansas ID to check out a room key and equipment. Instructors needing the room for more than one session in a day, please call 5757-4104.

Carrels – Individual study space for graduate and undergraduate students

Carrels and Studies – Small offices are located on the exterior walls of levels three and four in the library. Graduate students (including Law students) are eligible for carrel privileges.   Carrels are assigned in the spring, fall, and Summer Sessions and are to be renewed for each term. Graduate carrels are assigned through the Circulation Department.  Applications for new carrels are accepted on the first day of classes and are assigned on a first come, first served basis. 

Studies are assigned to Faculty members.  Studies are assigned through the Dean’s Office.

Carrels

Open (self-bookable) Study Carrels: 410, 411, 413, and 414:

These carrels may be used by any students, by booking the carrel using LibCal Spaces. Personal belongings should not be left in these carrels. Keys checkout at the East desk for 1 – 3 hours.

 

Following information are descriptions of rooms available using LibCal.

Checks out to 1 patron

Carrel 306 

306 – This is an individual study space with an electrical outlet to plug in a laptop or other device. The room key for this space checks out from the east service desk of Mullins Library. Patrons must have a valid U of A ID to check out a room key.

410 – This is an individual study space with an electrical outlet to plug in a laptop or other device. The room key for this space checks out from the east service desk of Mullins Library. Patrons must have a valid U of A ID to check out a room key.

411 – This is an individual study space with an electrical outlet to plug in a laptop or other device. The room key for this space checks out from the east service desk of Mullins Library. Patrons must have a valid U of A ID to check out a room key.

413 – This is an individual study space with an electrical outlet to plug in a laptop or other device. The room key for this space checks out from the east service desk of Mullins Library. Patrons must have a valid U of A ID to check out a room key.

414 – This is an individual study space with an electrical outlet to plug in a laptop or other device. The room key for this space checks out from the east service desk of Mullins Library. Patrons must have a valid U of A ID to check out a room key.

Graduate Study Area Information

The Graduate Study Area is available on the fourth floor. The official room number is 401. There are (6) electrical outlets and wireless connectivity; however, there is no additional equipment in the room. The room can seat approximately 36 individuals and has one whiteboard. The door to the area remains locked and cannot be permanently unlocked by users.

Use of the area is limited to registered graduate students (including graduate students who have received extensions through the Graduate School [affiliates] as well as Law students).  Due to the nature of the door, graduate students with disabilities may require assistance.

Keys for the room are housed in the key drawer at the User Services Learning Commons Circulation Desk – Circulation area. Keys can be identified by the red rectangle wooden key chains. There are 20 keys available for checkout. If additional users need access, the staff at the service desk will need to use a key from the key box to open the room. If this occurs, please let the User Services Librarian know.

To obtain a key, graduate students are required to present their university ID card which will be scanned, along with the key. Keys should be returned within eight hours or by library closing. Users who retain the key past the due time will receive a notice after 24 hours and a bill for re-key expenses ($50) after a total of 120 hours (5 days).  Please let the User Services Librarian know if there are issues regarding key use or return.

  • Keys check out at the Main Circulation desk
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LibCal Room Policies and Use

Rooms that can be reserved:

  • Individual study carrels:
    • 410, 411, 413, 414, 306 (large carrel)
    • Keys at East desk
  • Group study rooms:
    • 386, 387, 391, 392
    • Keys at East desk
    • Accessories available for checkout: whiteboard marker sets, computer connection cables, smart-board accessories kits (including Wireless computer mouse, wireless keyboard, screen remote controller, web-whiteboard eraser, and web-whiteboard marker) 
  • Faculty/Student Collaboration spaces
    • 303A, 303B, 303C
    • Keys at West desk (will check out through Sierra like the study room keys)
    • Accessories available for checkout: whiteboard marker sets, computer connection cables, smart-board accessories kits (including Wireless computer mouse, wireless keyboard, screen remote controller, web-whiteboard eraser, and web-whiteboard marker)

Information for patrons:

  • Website to Reserve a Room: https://uark.libcal.com/spaces​ 
    • Rooms can check out for 15 minutes, up to 3 hours.
    • A patron can only have one group and/or Individual room reservation active at a time (24 hour period). For instructors who want to reserve the Faculty/Student Collaboration spaces for more than one class in a day, please contact User Services (479) 575-4104.
    • Each time patrons use the system, they will receive an email like the one below to confirm their reservation:

  • Patrons will receive a reservation confirmation message via email after reserving a room.
  • Patrons who have had a reservation but no longer need the space, are asked to please cancel the reservation so that others may use the space. User Services staff may cancel the reservation on the patron's behalf.
  • Reservations will be canceled by library personnel if the reserving patron has not shown up and/or contacted the library by 15 mins after the reservation start time so that others may use the space.

Information for library personnel:

  • Staff website for Reserve a Room: https://uark.libcal.com/admin
    • Login with Staff account:
      • Email: Circserv            
      • Password: Ask Full-time staff member
    • Verify patron reservation on LibCal Spaces using the "Availability tab"  grid and/or the "Booking Exploration tab" and then check out the key.
      • Reservation List default sorts by date.  The list can be limited just to the current date and can be searched by the patron’s name.   
    • Remind patron of the time their reservation ends; write this time on the due date slip that prints from Sierra.
    • If no reservation exists at the time that a “walk-in” patron wants to check out a room, make a reservation on the spot for that person using the patron’s name and email.
    • If a patron finishes up with the room and returns the key with more than 30 mins left on the reservation, cancel the reservation to make the remaining available for other users.
    • If a patron fails to show up and/or contact User Services for a reservation 15 mins after the start time, cancel the reservation so the room may be available for other users. If the patron notifies staff of the potential tardiness, hold the room as long as possible. 

When in doubt, talk to the User Services Supervisor on duty.

For User Services Supervisors, if LibCal goes down, send an email to Libhelp@uark.edu for support. A help ticket will be credit.  

Using LibCal “Spaces” (Booking Individual/Group Study Rooms)

  1. Go to the library’s website: http://libraries.uark.edu
  2. Click on the tab: Reserve a Room tab (located toward the top of the library's homepage)
  3. Click on the link: http://uark.libcal.com/spaces

Add Booking: Mullins Library

To add a booking, locate the room (individual or group study room) that you need and an available time slot that is open. All reservations can be made for up to 3 hours and booked in 15-minute increments.

  1. Locate an available green time slot on the Spaces calendar time grid.

  1. Select an available time slot in the Spaces calendar time grid.
    1. Once you click on a desired start time and room, a message box will appear with the details of your reservation.
    2. Select your desired end time from the drop-down menu
  2. Click the button 
     

Booking Details and Room Policies

  1. Verify the time, date and room # for your reservation.
  1. It is also important to read the terms & conditions assigned to each room, which will assist you before checking out a key for a study room.

  1. Click the button.

 

UARK Credentials

  1. Fill out the form providing your first and last name, and your university email address.

  1. Click the button 
    1. Congratulations! You have completed making a room reservation.
    2. You will see this message upon completion and will receive an email confirmation.

Canceling your reservation options

  1. Follow the link given in your email to cancel your reservation.
  2. Or, call the Main Circulation Desk to cancel your reservation (479)-575-4104.

 

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Rooms Use Policy

Rooms for schedule use

Room 102: Contact Reference 479-575-6645; seats 30 at computers; 35 maximum. Scheduled by library personnel for presentations and hands-on instruction. Priority is given throughout the year to library classes taught by reference librarians. Reserve 5 days in advance.
Sign for key (key)

Room 104: Contact Performing Arts and Media 479-575-5517; Seats 50. Group viewing for classes and group viewing of films and the use of multi-media. Performing Arts and Media Staff are available to assist with equipment setup.

Room 107A: Contact Performing Arts and Media 479-575-5517; seats 8-12. For viewing or listening to materials in a small group. Priority is given to library instruction or faculty instruction using media.

Room 372B: Contact Performing Arts and Media 479-575-5517; seats 15-18. For seminars held by faculty or for meetings held by library personnel and external groups that are hosted by library personnel.
Sign for key (key #6 or #60) at Main Circulation Desk.

Room 472B: Contact Reference 479-575-6645; seats 15-18; may also be scheduled through library home page calendar. Scheduled by library personnel for small classes and other types of group instruction. Priority is given to reservations for library instruction. Key # 35 may be checked out at Circulation Desk if needed.
Sign for key (key #35)

Room 486: Contact Dean's Office 479-575-6702; seats 18-20. For seminars held by faculty or for meetings held by library personnel and external groups that are hosted by library personnel. Key not available at Circulation Desk.
Sign for key (key #18)

Room 487: Sign for key (key # 48) at Main Circulation Desk; seats 8. Scheduled by library personnel Scheduled through library home page calendar management program for small seminars. Priority is given to reservations for library instruction.
Sign for key (key #48)

Group Study Rooms: 386, 387, 391, and 392: East Entrance Desk 479-575-7711; seats 4-6 Rooms cannot be reserved. Keys are checked out on a first-come, first-served basis from the East Entrance Desk. These rooms are for students only. Priority is given to two users or more. Markers and cables are available.
Checkout key (at East Desk)

Carrel Regulations

  1. Carrels must be kept clean and orderly.
  2. The use of food or tobacco products is prohibited in the carrel. Drinks are allowed if in approved containers.
  3. Excessive noise is prohibited in the carrel.
  4. Computers, printers, and typewriters are permitted in carrels; however, other electrical equipment must be approved at the Circulation Desk.
  5. The person assigned to the carrel is responsible for locking the carrel after it is used and for any damages during the time period assigned.
  6. Removal or replacement of the chair provided is prohibited.
  7. Problems with lighting, chairs, etc. should be reported to the Circulation Desk.
  8. Personal belongings within a carrel are the responsibility of the owner.
  9. Carrels are monitored on a regular basis by library staff
  10. Library materials in the carrel that are not checked out are subject to be removed by library personnel.
  11. Failure to adhere to regulations governing the use of the carrel will result in revocation of carrel privileges.

Note: handouts of the previous carrel regulations can be found here (insert location)

Carrels

Study Carrels for daily reserve: 410, 411, 413, 414, and 306: locked; reserved on a first come first serve basis. These carrels are left locked and may be used by any students as needed. Reservations are made using LibCal. Personal belongings should not be left in these carrels. Each carrel is equipped with a single desk, chair, and built-in desk light.
Checkout key (at East Desk)

Graduate Carrels and Faculty Studies: 
Graduate Carrels are assigned by the Circulation Department (575-4104) and are shared by 2 students. Applications may be submitted to the Circulation Department on the first day for each semester. Assignments are made on a first come, first served basis.

Faculty Carrels provide individual space for long-term research projects. Applications may be submitted to the Dean of Libraries (575-6702) each April for approval. 

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Room(s) Key(s) Information

When someone comes to the desk to sign out a key:

  • Verify the patron's scheduled event using the libraries' calendar
  • Confirm with the patron the reservations are correct
  • Using the “Main Desk Log” binder
    • Check the key list and remove the correct key from the drawer
    • Have the patron sign the key out
      • Inform the patron that when done they are to return the key back to the main circulation desk and sign the key back in.

Note: if a patron’s reservation does not appear on the calendar, confirm the room number with the patron.

  1. If the room is one of the rooms reserved using LibCal “Spaces” check the key out as normal.
  2. Refer the patron to a full-time staff member or department responsible for reservation of said room.

FREQUENTLY USED KEYS

Type                                  Room#                       Key#     

Branches                            

                Fine Arts   -      104 FNAR          -        5

     Digital Services Unit -  MULN 107         -        3

                Physics  -          221 PHYS         -        7

                Chemistry  -      225 CHEM        -        36          

Conference Rooms                        

                Group  Rm -           372B            -        6 or 60

                Group  Rm -           472B            -        35

                Group  Rm -           486              -       18

                Group  Rm -           487              -       48

                Group  Rm -           302B            -       32    

                Group  Rm -           102              -       27    

                Group  Rm -           104              -       4    

Other                   

                East Side Book-Drop   - - - - - - - - -   37

                West Side Book-Drop    - - - - - - - - - 28          

                Reference (also works for 102)  - -   25

                Graduate Study Carrel Master - - - - 20

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University of Arkansas Libraries
365 N. McIlroy Ave.
Fayetteville, AR 72701-4002
  • Phone: 479-575-4104
  • Toll-free: 866-818-8115
  • Fax: 479-575-6656