StaffGuide: Account and Access Troubleshooting

This guide is designed to help you work the issue with the patron and to refer it on if it cannot be resolved right away, Send us your suggestions to for making it better.

First Question: Which Login?

Ask the patron users: Login Paths

UARK Users login with their email to databases and ILL and must be in Sierra to place holds and renew items

Non users: Login Paths

Nonaffiliated users who have obtained borrowing privilege: no remote databased access; ILLiad and Sierra accounts created manually