Existing ILLiad Users

Current University of Arkansas Students, Faculty, and Staff

Patrons with a current @uark.edu email address, no matter what login these were using previously for ILLiad, will use their uak.edu email address as their login. If their email address is gohogs@uark.edu, their  ILLiad login will be gohogs@uark.edu going forward.

Community Borrowers, Alumni, and Those Without a Current UARK Email Account

Patrons who have registered for borrowing privileges but do not have a UARK email account will still use a ILLiad username and password. Going forward, this will be assigned by ILL staff.

New ILLiad Users

Current University of Arkansas Students, Faculty, and Staff

New UARK ILLiad users will need to complete a first-time registration after logging in with their UARK email and password.
 

Community Borrowers, Alumni, and Those Without a Current UARK email Account

For patrons who have registered for borrowing privileges but who do not yet have an ILLiad account, they should call or email Interlibrary Loan at 479-575-5311 or ILLinfo@uark.edu. These patrons DO need to be current in Sierra.

Patron has not yet activated their @uark.edu email account

Especially for the weeks leaning up to the semester, patrons may not yet have activated their new uark.edu account.

To do so, they should go to https://password.uark.edu/ and click on the tile for "Activate new account." 

Patron can't login to their @uark.edu account

If patrons are having trouble with their uark login, they should contact the ITS Help Desk at

• Phone: 479-575-2905
• Chat: https://its.uark.edu/chat/index.php

Patron can login to their @uark.edu account but cannot login to ILLIad

• Make sure they are using their full uark.edu email address and password.
• Make sure that on first logging in they complete the New Authorized User registration form
  This should automatically appear to them after they login to ILLiad the first time.
• Still no luck? refer them to ILL at 479-575-5311 or ILLinfo@uark.edu.

Patron does not know their ILLiad login and password

Patrons should contact ILL at 479-575-5311 or ILLinfo@uark.edu.

Patron knows their ILLiad login and password but cannot login

Patron may no longer be a current user r may be blocked in ILLiad.

Check Sierra for their account and make sure their record has not expired.

• If expired, explain how to renew borrowing privileges.
• Not expired? Refer to ILL at 479-575-5311 or ILLinfo@uark.edu for further investigation.

Patron is a new non-affiliated borrower and wants to sign up for ILLiad

Refer the patron to ILL at 479-575-5311 or ILLinfo@uark.edu.