StaffGuide: Account and Access Troubleshooting

This guide is designed to help you work the issue with the patron and to refer it on if it cannot be resolved right away, Send us your suggestions to libweb@uark.edu for making it better.

First Question: Which Login?

Ask the patron

  • Are you trying to login to your Library Account to place holds, renew books, or view your checkouts?
    If yes, go to the page Library Account Troubleshooting
     
  • Are you trying to login or set up your ILLiad Interlibrary Loan account?
    If yes, go to the page ILLiad Troubleshooting
     
  • Are you trying to login to our databases, ejournals, and ebooks?
    If yes, go to the page Remote Access Troubleshooting

Uark.edu users: Login Paths

Uark.edu login paths

Non uark.edu users: Login Paths

Login paths for community borrowers (nonaffliated patrons)