Can patrons pick up hold items for each other if they have the other's ID?
No, items placed on hold can only be checked out by that patron and we are not allowed to check out items to patrons using someone else’s ID.
Can patrons checkout reserve items for longer?
Reserve items checkout for a limited amount of time so that it gives other students in the course an opportunity to check it out.
Why does this reserve item only checkout for 2 hours?
The instructors decided on the amount of time the item checks out from a selection of checkout times ranging from two hours to two days. If a patron believes the checkout time too be to short they may ask their instructor about requesting a change.
Can a patron pick up items for other patrons?
Yes. For ILL items the patron must be an authorized user and have a valid photo ID. A UofA ID is preferred but the patron can also pick up ILL items with a valid government issued ID. If the patron is picking up items belonging to the University Libraries, the patron must have a valid UofA ID and have Faculty Authorization, creating a linked patron account.
Holds / Recalls / Searches
Holds -- A service of the circulation department for patrons to request items to be placed on the hold shelf to be checked out within the current week.A patron completes a hold request online by selecting the request button or at the circulation desk which is processed by a library staff member. When the item is located, it is placed on the hold shelf and the patron is notified. Holds are not placed on journals.
Recalls -- A service of the circulation department to place a hold / request an item that has been checked out by another patron. Once the item is returned, it is checked in and a hold should be fulfilled and placed on the hold shelf.
A patron who wants to borrow an item that is checked out or in process may place a hold or recall on the item. For holds, the library notifies the patron when the item is returned and holds the item to be picked up by the patron. The item is then placed on the HOLD shelf, for a minimum of seven days, to be picked up by the patron. When an item is recalled, the system sets a new due date and produces a notice for the patron instructing them to return the item for use by another patron. Recalled items give the current patron two weeks to return the recalled item. All holds and recalls will be managed by circulation personnel.
A search may be placed on a main library item that a patron is unable to locate. A staff member or the patron should be asked to check the sorting area before completing a search request. A hold may also be placed on a new book if the status of the item says “in process”. A rush hold for a new book will be processed and available within 48 hours.
To process a request for a hold or a search:
A patron is guaranteed a minimum two week loan period, and recall notices will allow the patron a week to return the needed item. Manual Hold and search requests are not accepted for other departments (e.g. Performing Arts/Media) or for the branch libraries at Mullins. Requests can be made online or at the location in which the item belongs. Patrons should go to the appropriate department to inquire about holds/recalls and searches for those items.
Holds management will be conducted by full time staff members. Holds on materials can be viewed in Sierra in the patron record by clicking on the “HOLDS” tab. Holds can be deleted from the check-out screen by staff if requested by the patron (i.e. patron no longer needs item).
Searches – Quick Guide
Search -- A service of the circulation department to locate missing items. A patron completes a search request at the circulation desk which is processed by a library staff member. If the item is located, it is placed on hold and the patron is notified. Holds are not placed on journals.Daily Searches.
All searches are conducted by the Stacks Department, throughout the entire University Libraries system. The following is just a brief break down of the basics of what a search may consist.
Search daily for 1 week
6 month Searches
For additional information on the search process ask the Stacks Manager.
The University of Arkansas Libraries Course Reserves service allows faculty and instructors to make recommended or required course materials available to their students, whether those materials are print, electronic, video, or audio.
Course Reserves are made available to students in two different ways:
The Course Reserves service operates within copyright and fair use guidelines and is not intended to replace course packs sold through the University bookstore.
All course reserves are processed by the Reserves and Periodicals Specialist. All questions about course reserves and/or making requests should be referred to the Periodicals desk.
Reserves and Periodicals Specialist
Reserve materials are books and electronic files that have limited circulation because of their priority use for a class or project. Reserves are Items that have been requested to be placed on Reserve by a Faculty or library member. Reserve materials may include library books, personal copy books, electronic files, and any other item that has been barcoded and scanned into Sierra such as sample tests, journal articles, or other course materials.
The length of the loan time on a reserve item is determined by the professor when the book is placed on reserve. The label on the item will identify the length of the loan period.
Course Reserve items are normally searched by course number and/or instructor's name. Circulation Desk staff can search for these items using the online catalog or Sierra. From the library’s home page (https://libraries.uark.edu/) click on “Course Reserves.” Search by instructor name or by class (course number or name of class).
The patron should identify the item needed. For books and/or other material in the reserve collection, the library staff will retrieve the item, as all course reserve items are typically housed behind the desk of the lending library. Generally, only one reserve item may be checked out a time. Instructors my check out items longer if it is for a course in which they are teaching and was the one that placed the item on course reserve.
If a patron insists that an item should be on Course Reserve, but is not listed in the online catalog or Sierra, search the item by its title and/or ask the patron to check Blackboard under the course in question. If the item is listed in Blackboard, it will be in the in a course reserve folder listed on the page for that specific course.
NOTE: A one-time I.D. exception may be made for reserve check outs. A full-time staff member should enter a message field indicating “ID EXCEPTION USED” if an exception is granted for this purpose.)
From the check-in screen, scan the barcode to check in the item.
Do not put the item in transit.
Re-sensitize the item if necessary (materials used outside the library).
Re-shelve the item in the reserve collection by call number order.