This guide is designed to help you work the issue with the patron and to refer it on if it cannot be resolved right away, Send us your suggestions to libweb@uark.edu for making it better.
This guide is designed to help resolve patron access / login issues. If the issue cannot be resolved quickly, please send comments and suggestions for improvements to libweb@uark.edu.
First Question: Which Login?
Ask the patron
Are you trying to login to your Library Account / OneSearch to place holds, renew books, view checkouts, or save searches and favorites?
If yes, go to the page Library Account Troubleshooting
Are you trying to login or set up your ILLiad Interlibrary Loan account?
If yes, go to the page ILLiad Troubleshooting
Are you trying to login to our databases, ejournals, and ebooks?
If yes, go to the pageRemote Access Troubleshooting
