Locate the materials to request in ArchivesSpace or OneSearch and click the Aeon Request button at the top right.
Log into Aeon from the web browser using your UARK credentials.
Ensure the request is in the Awaiting User Review queue.
In the Aeon Client, search for your name in the Search Users section to open your user profile.
Navigate to the requests tab in your profile. Highlight the request(s) in the Awaiting User Review queue and clone them to the patron's profile.
In the ArchivesSpace staff interface, find the record for the requested materials. Scroll down to the Instances section, expand it, and note the location of the container.
In the request, enter SC in the Dropoff Location and STOR in the Offsite Location fields.
In the appointments field, click the ellipses. Double-click on the appointment from the list that should be associated with the appointment.
Click the Save icon at the top left of the page.
When the appointment is 5 days out or less, you can call the container over from LINX by printing the callslip button in the top left of the page.
In your staff user profile, under the requests tab, cancel the request. Select Duplicate Request as the reason.
In the Client, open the Appointments tab to view scheduled appointments. Double click on the patron's appointment to be confirmed.
In the Appointment window for the patron, click the New Email dropdown list and select the Appointment Confirmed email template.
In the confirmation email template, edit fields enclosed with brackets to reflect appointment information selected by patron. Currently, the only information that should be edited is the morning or evening block information in the first paragraph. If a patron is visiting for more than one day consecutively, you can add the dates and times for other appointments to minimize the number of emails being sent to the patron.
Click the Send Email button in the top left corner of the window.
From the open Appointment window, edit the appointment details and click the Save and Close button at the top left of the window.
In the Confirm Rescheduling box, make sure the Send Email and Edit Email boxes are checked. Then, click Yes.
The Aeon Appointment Rescheduled Notice email template will open. Make sure the information is correct in email body.
Once the email has been edited to your satisfaction, click the Send Email button in the top left of the window.
In the open Appointment window, click the Cancel button at the top of the window.
In the Confirm Cancellation dialog box, ensure the Send Email and Edit Email fields are checked, then, click Yes.
Edit the cancellation email for the appropriate cancellation scenario.
Once the email has been edited, click the Send Email button at the top left of the window.
Once the appointment has been cancelled: