StaffGuide: Research Services in Special Collections

DSD Duplication Requests in the Aeon Client

Placing DSD Orders in the Aeon Client

Step 1: Fill out the order form

Step 1: Fill out the order form

In an open request, scroll down to the Order Information section and fill in the Page Count, Format, and Service Level fields. Click the Save icon at the top left of the window. 

Step 2: Initialize Photoduplication

Step 2: Initialize Photoduplication

Once you have saved the order information, click the Initialize Photoduplication button at the top right of the window. 

Step 3: Generate the Invoice

Step 3: Generate the Invoice

From the Photoduplication tab, click the Generate Invoice button. 

Step 4: Edit the Invoice Email

Step 4: Edit the Invoice Email

From the Photoduplication tab, click the Send Email button dropdown and select Edit Email.

Step 5: Edit the Email

Step 5: Edit the Email

Edit the email template to include the invoice amount due.

Step 6: Send the Email

Step 6: Send the Email

Once the email template has been edited to your satisfaction, click the Send Email button at the top left of the window. 

Step 7: Email DSD

Step 7: Email DSD

Once the patron has paid, you must notify DSD of the incoming request. From the Email tab, click the New Email button dropdown and select Digital Services.

Step 8: Edit the DSD Email

Step 8: Edit the DSD Email

Edit the DSD email to include the relevant information about the order as well as the information highlighted in the screenshot. 

Step 9: Send the Email to DSD

Step 9: Send the Email to DSD

Once the email template has been edited, click the Send Email button at the top left of the window.

Duplication Requests in the Aeon Client

Duplication Requests in the Aeon Client

Step 1: Edit the Order Information

Step 1: Edit the Order Information

In the open request, scroll down to the Order Information section and fill in the Page Count, Format, and Service Level fields. 

Step 2: Initialize Photoduplication

Step 2: Initialize Photoduplication

Once you have filled out the order form, click the Initialize Photoduplication button at the top right of the window.

Step 3: Generate Invoice

Step 3: Generate Invoice

In the Photoduplication tab, click the Generate Invoice button at the top of the window. 

Step 4: Deliver Item

Step 4: Deliver Item

Click the Item Delivered button at the top left of the window (ensuring both Send Email and Edit Email are highlighted).

Step 5: Edit the Delivery Notification Email

Step 5: Edit the Delivery Notification Email

Add the Box link in the highlighted field. Delete the text regarding Aeon Electronic Delivery. 

Step 6: Send the Email

Step 6: Send the Email

Click the Send Email button at the top of the window.