The process to request and process access copy PDFs most clearly mirrors the process previously used for photocopies.

Patrons will place a duplication request in Aeon and select “access copy PDF – limit 300 pages” under the “format” menu.

To process an access copy PDF order, apply a service level to the order in the staff client.

• In the “order information” section of the request, confirm that the patron has selected “access copy PDF” under format. If this field is blank, staff should fill it in during request processing.
• Enter an estimated page count in the page count field; this will help with tracking workload and the number of pages an individual researcher has requested.
• Under “service level,” choose "PDF-limit 300 pages."
• Save the request.

Although no fee is charged for PDFs, information on the billing tab in Aeon is required.

1. Click on the billing tab and confirm that the order has been billed correctly. There should be one line on the invoice: format ($0).
2. Generate the invoice.
3. Add a waiver under payment information ($0).
4. Upload filer and deliver.