ILL requests are sent from ILLiad. to Aeon automatically as duplication requests. They will appear in Aeon in the “Submitted by User” and “Awaiting Order Processing” queues. All ILL requests are processed in Aeon as duplication orders with waivers applied for fees:

Print the call slip. Pull the material and check the item out following normal procedures.

Under “Order Information” on the “Details” tab in Aeon, update the page count and format fields. Save the record.

Navigate to the “Process” tab in the Aeon request. The billing estimate should update automatically from the order information you entered on the detail tab.

Under payment/credits, insert waiver information for the charge and save the request. Click “generate invoice.”

Make the requested scans and save the file as a PDF.

Upload the file to Aeon (if under 2 GB) or Box (if over 2 GB).

Ensure that the “Send Email” and “Edit Email” options are selected, and click the “Item delivered” button. Edit the email to indicate the delivery method used for the order. The order status will update automatically to “Item Delivered.”

Reshelve the item. If material is placed on reshelving cart or quarantine shelf, route to “Awaiting Item Reshelving” queue in Aeon. When material is back in its permanent home, route to “Item Reshelved” queue in Aeon.