All media services requests are tracked as orders in Aeon as Aeon transactions (not activities).

For each Aeon request, use the "send email" functionality in the staff client to email Media Services. Send this email before delivering materials to Media Services.

This email will auto-populate with information from the Aeon request, but it also requires customization and editing:

• Delete any empty fields (fields that were blank in the Aeon request will auto-populate as empty fields in the email)
• Make sure that data has transferred from ArchivesSpace or Aeon correctly, but do not modify the information.
  • Example: If "Item 67" imports from ArchivesSpace into the item field, do not update to "F.1, Item 67"
• The original media format and the desired new media format are required.

Review this sample email that includes all required information for a Media Services notification email:

Review this Aeon transaction that was used to generate the Media Services notification email: